Unit A 82 James Carter Road, Mildenhall, Bury St. Edmunds, Mildenhall, England, IP28 7DE UK
+44 7383290892 care@dusesic.com
Unit A 82 James Carter Road, Mildenhall, Bury St. Edmunds, Mildenhall, England, IP28 7DE UK

Refund policy

At Dusesic, we want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be in the same condition as received

  • Unworn or unused, with original tags attached

  • In original packaging

  • Proof of purchase is required

To start a return, please contact us at care@dusesic.com.
Returns must be approved before being sent back. Items returned without prior approval will not be accepted.

Return Address:
Unit A 82 James Carter Road
Mildenhall, Bury St. Edmunds
Mildenhall, England
IP28 7DE
United Kingdom

If your return is approved, we will provide you with return instructions. Where applicable, a return shipping label will also be issued.

Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately at care@dusesic.com so we can resolve the issue promptly.

Non-Returnable Items

Certain items cannot be returned, including:

  • Sale items

  • Gift cards

  • Customized or personalized products

  • Perishable goods

  • Personal care items

  • Hazardous or flammable materials

If you’re unsure whether your item qualifies for a return, please contact us before initiating the process.

Exchanges

We do not offer direct exchanges. The fastest way to get a different item is to return your original purchase (if eligible), and place a new order once your return is approved.

Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved, your refund will be issued to your original payment method within 10 business days.
Please note that processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at care@dusesic.com.