Privacy policy

Last updated: February 1, 2025

Dusesic operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”) to provide you, the customer, with a curated shopping experience. Dusesic is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we use the term “personal information,” we mean information that identifies, relates to, or can reasonably be linked to you. We may collect the following categories of personal information depending on how you interact with our Services and as permitted by law:

Contact information: name, billing address, shipping address, phone number, email address
Payment information: credit/debit card details, transaction data, payment confirmations (processed securely by third-party payment providers)
Account information: username, password, preferences, and settings
Order information: products viewed, added to cart or wishlist, purchased, returned, exchanged, or cancelled
Customer support information: communications you send to us
Device and usage data: IP address, browser type, device information, cookies, and interaction data

Sources of Personal Information

We collect personal information from:

You directly, when you place an order, create an account, or contact us
Automatically through cookies and similar technologies when you browse our website
Service providers such as Shopify, payment processors, analytics, and shipping partners
Marketing and business partners where permitted by law

How We Use Your Personal Information

We use your personal information to:

Provide and improve our Services, including processing orders, payments, shipping, returns, and customer support
Communicate with you about your orders, account, or inquiries
Personalize your shopping experience and recommend products
Marketing and advertising, including sending promotional emails (you may opt out anytime)
Security and fraud prevention to protect our website and customers
Legal compliance, including responding to lawful requests

How We Share Personal Information

We may share your personal information with:

Shopify and trusted service providers (payment processing, shipping, analytics, customer support)
Marketing partners to display relevant advertisements, where permitted by law
Legal or regulatory authorities if required to comply with applicable laws
Business transfers, such as a merger or acquisition

All third parties are required to protect your information.

Relationship with Shopify

Our store is hosted on Shopify. Shopify processes personal information to provide and improve its services. Your information may be transferred outside your country, including to Canada and the United States, subject to appropriate safeguards.

You can learn more about how Shopify handles personal information by visiting Shopify’s Consumer Privacy Policy.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, analyze performance, and improve your experience. You can manage cookie preferences through your browser settings.

Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of 16.

Data Retention and Security

We retain personal information only as long as necessary to fulfill orders, provide services, comply with legal obligations, and resolve disputes. While we take reasonable steps to protect your data, no method of transmission or storage is completely secure.

Your Rights

Depending on your location, you may have the right to:

Access your personal information
Request correction or deletion
Object to or restrict processing
Withdraw consent for marketing communications

You can exercise your rights by contacting us using the details below. We will not discriminate against you for exercising your rights.

International Transfers

Your personal information may be transferred and processed outside your country of residence. Where required, we rely on recognized legal safeguards such as Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, or wish to exercise your rights, please contact us:

Email: care@dusesic.com
Address:
Unit A, 82 James Carter Road
Mildenhall, Bury St. Edmunds
England, IP28 7DE
United Kingdom